What we’re thinking about here at Raised Eyebrow these days. You can subscribe to our blog by RSS, or sign up for email updates.

  • Browser Version and Settings

    by Christine Smith May, 31 2013 Comments

    When a client comes to me with a website issue, a question I've learned to ask well before approaching the development team is "What browser are you using, what version do you have and what settings are configured". We need that information to try and recreate the issue before we can even begin to troubleshoot it.


    However, more often than not, a client's answer to this question is "I don't know". Afterall, knowing web stuff is our job, not theirs! But because everyone's computer and browser is setup differently, it's not always easy to walk someone through figuring it out. I've spent some serious time on the phone frustrating both clients and myself to this end. But no more!


  • 3 Month Check-ups for Your Website

    by Emira Mears October, 11 2012 Comments

    We've recently started implementing 3 month follow-up meetings post a site/app/project launch with our clients as a formal part of our process (meaning it actually goes on the task list then turns into a meeting). I'm writing this post at a coffee shop, just a few minutes after completing one such review and reflecting on why we didn't implement this formally much sooner.

    Don't get me wrong, one of the things I love about Raised Eyebrow and our relationship with our clients is that we aim to have a very open door policy with regards to feedback, and we've been very fortunate to cultivate ongoing relationships with the vast majority of our clients. As a result, post-launch follow-ups tend to happen kind of organically in the form of on-going conversations, but it's amazing what happens when you build time in to really engage with a process, instead of just coming across something by happenstance.

  • Why Working With Multiple Stakeholders Is Awesome

    by Emira Mears October, 7 2012 Comments

    Last month I flew to DC to present at HOW Interactive on the topic of Enagaging Multiple Stakeholders in an Interactive Design Project. I had a great time presenting in Washington and in particular enjoyed the feedback and questions from the attendees. The topic is one that is near and dear to our hearts here at Raised Eyebrow, working as we do most of the time with non-profit organizations, which means also working with multiple stakeholders. 

  • Redesigning Your Website? What You Need to Know

    by Lauren Bacon August, 15 2011 Comments

    person sketching a site mapUpdate: Our slide deck, and a full recording of this presentation, are now available for viewing - just scroll down to the end of this post. So, it's the thirteenth time you've come up against the limitations of your current website, and you feel like you're hitting your head against a not-very-forgiving wall. Maybe it can't support multimedia the way you want it to. Or you really need an events calendar, but you've been hacking your blog as a sort of workaround that doesn't really cut the mustard. Or hey - maybe it just looks dated, and that shade of yellow you all loved five years ago is looking tired. You know it's time for a redesign.

  • We're hiring: Web Project Manager

    by Lauren Bacon October, 22 2010 Comments

    We're excited to announce that Raised Eyebrow has an opening for a Project Manager. If you're a seasoned PM looking to join a friendly team of creative and technical experts working in a beautiful Gastown studio, with clients who are making the world a better place, look no further.

    Full details are posted on our Jobs page. Please help us spread the word!

  • DrupalCon Sessions to help you manage your business

    by Colin Calnan February, 26 2010 Comments

    DrupalCon San Francisco 2010 is just around the corner and Raised Eyebrow hopes to "own the podium", sorry I couldn't resist. Chris and I have been to 2 Drupalcon's so far in our Drupal lifetime, and have decided it is time to give something back. We've come up with 2 Session Proposals that are overviews about how we used Drupal to create two killer applications for managing a small Web Business.

    One stores all kinds of client information; FTP connection info., Drupal logins, client contact info., newsletter provider and vendor info. The other is an online training manual for our clients, enabling us to train them remotely, give them access to it wherever they can find a browser and reduces the need to print large binders that end up getting lost or in the landfill/recycling.

    So if you're interested in hearing more about these the please go cast your vote by following the links below:

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